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Privacy PolicyLast updated: 27 September 2026At Monkey & Bananas, we believe that learning a family language should bring people closer together. We also believe that your personal information deserves to be treated with care and respect.This Privacy Policy explains how Monkey and Bananas Pte. Ltd. (“Monkey & Bananas”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website, purchase digital products, download free resources, or subscribe to our emails.1. Who We AreMonkey & Bananas is a Singapore-based company creating bilingual and heritage language learning products for children and families.Company name: Monkey and Bananas Pte. Ltd.
UEN: 202530412N
Registered address: 133 New Bridge Rd, #21-06 Chinatown Point, Singapore 059413
Website: https://monkeyandbananas.com
Contact: through our contact form (monkeyandbananas.com/contact)
Data Protection Officer: Hanh NguyenFor privacy-related enquiries, please contact our Data Protection Officer through our contact form.2. Information We CollectWe may collect the following information when you interact with our website and services:Information you provide directly- Your name and email address when subscribing to our newsletter or downloading free resources.
- Your name, email address, billing information, and purchase details when buying digital products.
- Information you voluntarily provide when contacting us or requesting customer support.
- Your communication and marketing preferences.Information collected automaticallyWhen you visit our website, certain technical information may be collected, including:- IP address and approximate location.
- Browser type, device type, and operating system.
- Pages visited and interactions with our website.
- Referral sources and general website usage information.
- Cookies and similar technologies, where enabled.We do not require information about your children to purchase or download our products.3. How We Use Your InformationWe use your information to:- Process purchases and deliver digital products.
- Provide free educational resources you request.
- Send purchase confirmations and important service communications.
- Respond to enquiries and provide customer support.
- Send newsletters, language-learning tips, product updates, and offers when you have agreed to receive marketing communications or where otherwise permitted by law.
- Improve our website, products, and customer experience.
- Maintain business records and comply with applicable legal obligations.
- Protect our website and prevent fraud or misuse.Where applicable data protection laws require a legal basis for processing, we rely on an appropriate basis, including consent, performance of a contract, compliance with legal obligations, or legitimate interests.4. Email Marketing and Free DownloadsWe use MailerLite to manage our email communications and subscriber lists.When you subscribe to our newsletter or request a free resource, we may collect your name, email address, and subscription preferences.We use this information to deliver the requested resource and, where you have opted in or where otherwise permitted by applicable law, send occasional emails about language learning, new products, and updates from Monkey & Bananas.You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.Unsubscribing from marketing communications will not prevent us from sending essential transactional messages relating to your purchases.5. Payments and Digital PurchasesWe use Stripe to process payments for digital products purchased through our website.When you make a purchase, Stripe may collect and process information necessary to complete the transaction, including your name, email address, billing information, payment details, and transaction information.We receive relevant order and transaction information from Stripe so that we can fulfil your purchase, provide customer support, process refunds where applicable, and maintain business records.Your full payment card details are processed by Stripe and are not required by Monkey & Bananas for order fulfilment.Stripe handles personal information in accordance with its applicable privacy policy, available at:https://stripe.com/privacy6. Cookies and Website AnalyticsOur website may use cookies and similar technologies to:- Enable essential website functions.
- Maintain website security.
- Understand website traffic and performance.
- Improve the browsing experience.
- Measure marketing effectiveness, where enabled.Some cookies are necessary for the website to function, while others may be subject to your preferences and applicable consent requirements.You can manage cookies through your browser settings and any cookie preference controls available on our website.7. Sharing Your InformationWe may share relevant personal information with trusted service providers when reasonably necessary to operate our business.These include:- Stripe, for payment processing.
- MailerLite, for email communications.
- Website hosting, infrastructure, and security providers.
- Digital file storage and delivery services.
- Website analytics providers, where enabled.
- Professional advisers or authorities where required by law.These providers may process personal information on our behalf or act as independent controllers of certain information, depending on their role.We do not sell customer personal information for monetary consideration or disclose it to unrelated third parties for their own marketing purposes without an appropriate legal basis.8. Links to Third-Party WebsitesOur website may contain links to third-party platforms, including Amazon, where our physical products are available for purchase.When you follow these links, you will be subject to the privacy policies and terms of the relevant third-party website.Purchases completed through Amazon are processed through the applicable Amazon marketplace rather than our website's digital checkout.We encourage you to review the privacy policies of third-party websites before providing your personal information.9. International Data TransfersMonkey & Bananas is based in Singapore, but our customers and service providers may be located in different countries.Your personal information may therefore be processed or stored outside your country of residence.Where required by applicable law, we take appropriate measures to ensure international transfers are subject to suitable safeguards and an appropriate level of protection.10. Data Retention and SecurityWe retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing support, maintaining business records, and complying with legal obligations.Marketing subscription information is generally retained while you remain subscribed. If you unsubscribe, we may retain limited information necessary to honour your request and prevent unwanted future communications.We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.11. Your Privacy RightsDepending on your location and applicable laws, you may have the right to:- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of personal information in certain circumstances.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain uses of your information.
- Request a copy of your information in a portable format where applicable.
- Lodge a complaint with an appropriate data protection authority.To exercise your rights, please contact our Data Protection Officer through our contact form.We may need to verify your identity before responding to certain requests.Requests will be handled in accordance with applicable data protection laws. We may retain information where necessary to fulfil legal obligations or legitimate business requirements.12. Children's PrivacyOur products are designed for children to enjoy with their parents, caregivers, and families. However, our website's purchasing process, email services, and data collection forms are intended for adults.We do not knowingly collect personal information directly from children under the age of 13, or the applicable age threshold under local law, without any parental authorisation required by law.If you believe a child has provided us with personal information without appropriate authorisation, please contact us so that we can take appropriate action.13. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations.The latest version will be published on this page with an updated revision date.Where required by law, we will provide additional notice or obtain consent before making material changes to how we use your information.14. Contact UsIf you have any questions about this Privacy Policy or how we handle your personal information, please contact:Monkey and Bananas Pte. Ltd.
UEN: 202530412N
Data Protection Officer: Hanh Nguyen
Contact: through our contact form (monkeyandbananas.com/contact)
Address: 133 New Bridge Rd, #21-06 Chinatown Point, Singapore 059413
Website: https://monkeyandbananas.com